outlook for mac 2016 cannot move message to folder

All of a sudden the user tells me they cant drag and drop email messages from their inbox to any of the folders they have set up in their inbox.

Normally you would see the email message ghosted as your are dragging it, but I dont even see that.

Is there some setting that Im missing here that needs to be changed back.

Open the actual file location and then drag and drop the file to the new email.

As silly as it sounds have the user tap the Esc key a few times before they move the filesfolders.

It just works. Nice little MS Feature I found after some updates a few weeks ago.

Dragging between different folders on the same server moves by default, but a copy can be forced by holding down the Option key when dragging.

I need to sort emails into client folders, my inbox is getting too full.

I tried it again closing outlook and hitting escape on open - not sure what combination of keys worked but it finally did.

But while anti-virus is scanning my drive, its working again.

I have rebooted, several times and its still not working for me.

Esc worked the first time, all subsequent emails it doesnt work though.

For those having the issue, try the drag-and-drop with a single message.

Ive found drag-and-drop for a single message works, but the same operation with multiple items selected does not work.

CloseOpen Outlook and rebooting are only temporary fixes - the issue resurfaces intermittently.

The other posts here mention this as well, but with multiple messages selected, the drag operation does not even show the mouse icon with the ghost image as you are moving.

In fact, if you have multiple messages selected then start the drag operation, you normally get the slashed circle icon meaning you cant drop the messages in the same folder.

When the issue is present, the mouse behaves as if no messages are selected.

This means its not simply that the messages arent being moved, its suggesting the drag operation itself is not recognizing any messages are selected to be moved in the first place.

Outlook For Mac 2016 Cannot Move Message To Folder